Competing for Kids: 21 Customer Service Concepts Public Schools Can Use to Retain and Attract Students
Competing for Kids: 21 Customer Service Concepts Public Schools Can Use to Retain and Attract Students
Competing for Kids: 21 Customer Service Concepts Public Schools Can Use to Retain and Attract Students
Description
Description
When was the last time you reflected on the quality of customer service your school gives to your students?
As alternate forms of education become more prominent, public education faces the challenge of losing its best and brightest students to the competition.
Competing for Kids is a full-service manual for giving great customer service throughout your school district. By implementing the concepts in this book, public schools can become more appealing and more successful in retaining and attracting students.
Competing for Kids teaches:
- How the best companies use customer service to compete at the highest level
- How these twenty-one business concepts can help public schools better compete with other forms of education
- How to develop a district-wide customer service plan for all staff members working in the public school arena
Critical Reviews
Critical Reviews
"As public schools face ever-increasing competition, this vital guidebook deserves a special place in the library of every serious educator."
-- Paul Schaumburg, Communications Relations Director; Graves County Schools, Kentucky
"Competing for Kids has provided a refreshing reminder that it is up to each;of us to create a satisfying experience through excellent customer service.;...It should be required reading for all educators."
-- Dr. Tom Shelton, Executive Director of the Kentucky Association of School Superintendents and Professor of Educational Leadership at Eastern Kentucky University
"[Kelly Middleton] ...doesn't pull punches, but rather points out the challenges and missteps our profession has taken. At the same time, he provides concrete steps and examples of customer service strategies public schools can implement."
-- Garet Wells, Director of Staff and Student Services; Woodford County Schools, Kentucky
Publishing Information
Publishing Information
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