{"product_id":"how-to-write-rules-that-people-want-to-follow-3rd-edition-a-guide-to-writing-respectful-policies-and-directives","title":"How to Write Rules That People Want to Follow, 3rd Edition: A guide to writing respectful policies and directives","description":"\u003cp\u003eOften organizations claim to hold \"respect for others\" as a core value, but when you look at their policy documents, the story is different. Whether they call them \"policies,\" \"standards,\" or simply \"rules,\" too often they sound like a sergeant barking orders at the troops. That tone of voice might have been acceptable in the past but it is not effective in today's workplace. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eAs you update your corporate, administrative, and operational policies to meet changing times, this book invites you to rethink how you draft rules. It shows you how to \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e- organize and reduce the length of policy instruments\u003c\/p\u003e\u003cp\u003e- sound strict without sounding dictatorial or combative \u003c\/p\u003e\u003cp\u003e- eliminate negative messaging\u003c\/p\u003e\u003cp\u003e- choose words that encourage compliance, and\u003c\/p\u003e\u003cp\u003e- reduce the time required for drafting and approval.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eEmployees and customers expect to be spoken to with respect. Poorly-written rules reflect badly on your organization, even when they exist only as the remnants of a culture your organization had in the past. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eWell-written rules invite engagement. They are positive and helpful, focusing on targets and collaboration rather than prohibitions and punishments. A few improvements can make your policies easier to follow, enforce, and audit. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\r","brand":"Lewis S. Eisen","offers":[{"title":"Paperback","offer_id":44444153544940,"sku":"9781988749068","price":19.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0684\/1791\/3068\/files\/9781988749068.jpg?v=1724107255","url":"https:\/\/intl.allstora.com\/products\/how-to-write-rules-that-people-want-to-follow-3rd-edition-a-guide-to-writing-respectful-policies-and-directives","provider":"Allstora","version":"1.0","type":"link"}