{"product_id":"good-services-how-to-design-services-that-work","title":"Good Services: How to Design Services That Work","description":"Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a \"good\" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a \"good\" and \"bad\" service and describing the common elements within all services that mean they either work for users or don't. \u003cp\u003e\u003c\/p\u003eA practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.","brand":"Louise Downe","offers":[{"title":"Paperback","offer_id":46359474143468,"sku":"9789063695439","price":23.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0684\/1791\/3068\/files\/9789063695439.jpg?v=1773692030","url":"https:\/\/intl.allstora.com\/products\/good-services-how-to-design-services-that-work","provider":"Allstora","version":"1.0","type":"link"}