{"product_id":"four-seasons-the-story-of-a-business-philosophy","title":"Four Seasons: The Story of a Business Philosophy","description":"How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service? \u003cp\u003eIsadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father's small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy, and he learned by trial and error.\u003c\/p\u003e \u003cp\u003eHis breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a \"home away from home\" experience. But that would be possible only if everyone--from managers and supervisors to bellmen, servers, and housekeepers--was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation.\u003c\/p\u003e \u003cp\u003eReaders will be fascinated to learn how Four Seasons does it, year after year, in more than 30 countries around the world.\u003c\/p\u003e","brand":"Isadore Sharp","offers":[{"title":"Paperback","offer_id":46335290474732,"sku":"9781591845645","price":25.6,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0684\/1791\/3068\/files\/9781591845645.jpg?v=1743637872","url":"https:\/\/intl.allstora.com\/products\/four-seasons-the-story-of-a-business-philosophy","provider":"Allstora","version":"1.0","type":"link"}