{"product_id":"delivering-the-wow-culture-as-catalyst-for-lasting-success","title":"Delivering the Wow: Culture as Catalyst for Lasting Success","description":"\u003cp\u003e\u003cb\u003eA Fast Company Press book\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e \u003c\/p\u003e\u003cp\u003e\u003cb\u003eHow a culture of \"WOW\" transformed the travel industry\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e \u003c\/p\u003e\u003cp\u003e\"WOW!\" was the word on everyone's lips as the first guests stepped aboard \u003ci\u003eIcon of the Seas\u003c\/i\u003e, the largest, most spectacular cruise ship ever created.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eIcon\u003c\/i\u003e was one of many WOWs generated by a standout culture during the tenure of Richard Fain, regularly named one of \u003ci\u003eBarron's\u003c\/i\u003e \"World's Best CEOs.\" Under Fain's leadership, Royal Caribbean Group built the world's most innovative ships--large and small--and one of the strongest service cultures in the travel industry.\u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eDelivering the WOW\u003c\/i\u003e, Fain shows how a culture united people around a mission, delighted guests, and unlocked extraordinary performance. Drawing on vivid stories from 33 years at the helm, Fain explains how a remarkable culture was forged and strengthened through: \u003c\/p\u003e\u003cp\u003e-\u003cb\u003eAlignment\u003c\/b\u003e: ensuring every employee understands the same clear mission, beyond hierarchy or titles\u003c\/p\u003e\u003cp\u003e-\u003cb\u003eIntentionality\u003c\/b\u003e: never losing sight of the ultimate goal and ensuring that every action, big or small, supports that objective\u003c\/p\u003e\u003cp\u003e-\u003cb\u003eContinuous improvement\u003c\/b\u003e: never being satisfied; always believing that there are ways to improve\u003c\/p\u003e\u003cp\u003e-\u003cb\u003eCrisis response\u003c\/b\u003e: deeply rooted culture as a stabilizing force during black swan events, including the global pandemic\u003c\/p\u003e\u003cp\u003eInvaluable principles like these are woven into unforgettable stories which help explain how the company's profitability, guest capacity, and employee base all grew more than thirtyfold. Fain also candidly recounts mistakes he made along the way. He takes readers inside tough decisions during high-stakes crises--including the COVID shutdown--that helped rally 100,000 employees to beat the odds and unify the company like never before.\u003c\/p\u003e\u003cp\u003eBeyond its valuable lessons, the book offers cruise enthusiasts a behind-the-scenes look at the dedicated teamwork that shapes every unforgettable voyage. \u003ci\u003eDelivering the WOW\u003c\/i\u003e tells the dramatic story of a tenacious culture that surmounted challenges, thrilled customers, and introduced game-changing innovations.\u003c\/p\u003e","brand":"Richard Fain","offers":[{"title":"Hardcover","offer_id":47289129402604,"sku":"9781639081592","price":28.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0684\/1791\/3068\/files\/9781639081592.jpg?v=1770588059","url":"https:\/\/intl.allstora.com\/products\/delivering-the-wow-culture-as-catalyst-for-lasting-success","provider":"Allstora","version":"1.0","type":"link"}