{"product_id":"customer-service-training-101-quick-and-easy-techniques-that-get-great-results","title":"Customer Service Training 101: Quick and Easy Techniques That Get Great Results","description":"\u003cp\u003e\u003cstrong\u003eThis invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eIf their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as \"uninformed,\" \"rude,\" \"hot-tempered,\" \"uncaring\"? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer. \u003c\/p\u003e\u003cp\u003eUsing scenarios, guidelines, and practice exercises, \u003cem\u003eCustomer Service Training 101\u003c\/em\u003e will train them in: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eCreating positive first impressions\u003c\/li\u003e\n\u003cli\u003eSpeaking and writing effectively\u003c\/li\u003e\n\u003cli\u003eListening attentively\u003c\/li\u003e\n\u003cli\u003eIdentifying needs\u003c\/li\u003e\n\u003cli\u003eMaking customers feel valued\u003c\/li\u003e\n\u003cli\u003eConfidently handling customer complaints\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eYour business plan is sound. Your product is needed. Your growth strategies are ground-breaking, but poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it's too late.\u003c\/p\u003e","brand":"Renee Evenson","offers":[{"title":"Paperback","offer_id":46712682283244,"sku":"9780814438916","price":28.79,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0684\/1791\/3068\/files\/9780814438916.jpg?v=1776564286","url":"https:\/\/intl.allstora.com\/products\/customer-service-training-101-quick-and-easy-techniques-that-get-great-results","provider":"Allstora","version":"1.0","type":"link"}